Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death

This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.

Consumer Contact

Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.

Remedies

Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.

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